General conditions
Items may be returned or exchanged within statutory periods if they have not been used and retain their original condition, consumer qualities, and factory packaging.
- Original factory appearance and labels preserved.
- Purchase confirmation document available.
Condition requirements
- Item must be unused, unassembled and free of mechanical damage (scratches, chips).
- Complete set preserved (textile cushions, fasteners, protective pads).
- Items showing signs of misuse cannot be returned.
We recommend inspecting the item with the courier present upon delivery acceptance.
Quality control
All BTT products undergo pre-sale completeness and integrity inspection before dispatch.
- If a manufacturing defect is found, contact us for prompt review.
- We replace defective parts or items as provided by law.
How to submit a request
STEP 02
Photos and details
Provide your order number or registration phone and send photos of the item and packaging.
STEP 03
Item handover
We coordinate delivery of the item to our Tashkent warehouse, either directly or via courier service.
STEP 04
Inspection and settlement
After inspection we arrange replacement or refund in accordance with Uzbekistan legislation.